Microsoft Dynamics CRM

Solutions

Microsoft
Dynamics CRM

With expertise in Microsoft Dynamics CRM Services across Verticals, Digital Lab has a proven track record in delivering cost effective CRM solutions to various clients. Research shows that lack of adoption is a major cause for CRM implementation failures. Clearly, employees will get more from a user-friendly system than a complex and over-engineered solution. Strategic IT Corp provides a complete offering of services – starting from consulting right through the implementation and successful adoption of the system by your employees in order to make sure you get the necessary return on your investment. Our clients include customers from diverse sectors, including global organizations in financial services, insurance, telecoms, government and healthcare.

Marketing

Generate more leads and drive more revenue for your business. Manage your digital marketing efforts with a single view of your prospects. You will have the ability to target the right audience through segmentation, deploy nurture campaigns, and insights into your marketing ROI.

Sales

Close more business by selling smarter. Utilize the Sales Navigator integration to gain insights about your prospects and for warm introductions. Strategize and prioritize on the deals in your pipeline. Efficiently manage your pipeline and see increased response rates and win rates. Automate routine tasks and processes so that salespeople can focus on selling.

Customer
Service

Everyone in your organization has a 360 degree view of your customers so that you are delivering excellent service during every interaction. Enable your customer service team to be effective and efficient. Insights provides context and the ability to proactively solve issues. Take advantage of the ability to send out surveys and track NPS.

Field
Service

Efficiently manage and schedule your resources including optimized routes and assignments and enable techs to update and access data from mobile devices.

Talent

Integrates with Customer Engagement and Dynamics 365 Finance and Supply Chain to manage HR processes. Use the Attract feature to manage candidates, the interview process and an integration to LinkedIn Recruiter. Use Onboard functionality to improve the new hire experience from day 1 and help new team members ramp up quickly and efficiently. Use Core HR to centralize employee data and simplify processes around career paths, retention planning, performance and feedback.

Power
Platform

Provide tailored and specific interfaces based on the user’s role by deploying Power Apps. Automate routine tasks using Power Automate (Flow) and RPA (Robotic Process Automation). Gain actionable insights from your data from all systems by using Insights and Power BI.

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Digital Lab Information Technology

Solutions